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Free Express Shipping!


We proudly offer free express shipping and handling for all local shipping in Malaysia. Free shipping will be applied automatically to all qualifying orders.

No minimum purchase or promotion codes are required.

Most packages will arrive 1 to 3 business days* from date of payment.


*Remote areas may take an additional 2 weeks.



Do you ship internationally?

We are also available in Hong Kong, Singapore, Australia, and Japan at the following websites:

Hong Kong

https://saturdayclub.hk

Singapore

https://saturdayclub.com

Australia

https://saturdayclub.com.au

Japan

https://saturdayclub.jp

For other countries that are not listed above, please feel free to drop us an email and our customer service will follow up with you accordingly.


What happens if nobody is around to receive the parcel on the day of the delivery?

1) Courier:

If you are not around to receive the parcel when the first delivery is made, our courier partners will contact you directly to schedule for a re-delivery.

The parcel will be returned back to us after 21 days after the transaction is made, if subsequent attempts to contact/re-deliver the parcel to you fail.

 

2) Pos Laju:

If you are not around to receive your parcel when the delivery is made, Pos Laju will send the parcel to a nearby post office. You will get a notification about your missed delivery, so you can pick your item up in person. Pos Laju will hold the parcel at the post office for 14 business days before it gets returned to us.

 

If you did not manage to pick up your parcel from the post office within 14 business days, please email us at my@saturdayclub.com and we will assist you accordingly.


What happens if I need to change the delivery method after placing my order?

Please email us at my@saturdayclub.com immediately and we will try our best to get it updated. However, in the event that your parcel has been handed over to our courier partners, they may impose a surcharge for the re-routing.


How do I check the status of my orders?

You will receive an initial email notification from us once your order is being processed. A second email notification containing the delivery tracking information will be sent to you once your order has been dispatched. You will be able to trace your parcel via the link provided in the second email.

 

Most packages will reach you within 3 to 4 business days. If you do not receive your items after 4 business days, please email us at my@saturdayclub.com and we will assist you accordingly.

 

 

What is the procedure for Return/Exchange? 

At SaturdayClub, your satisfaction is always guaranteed! That is why we allow return and size/colour exchange!


Return Procedure

All returns will be refunded via store credit voucher equivalent to the purchase amount, which you can use for future purchases on our website.

Simply send your return parcels to the mailing address below using a trackable delivery method. Please keep your proof of postage and tracking number when shipping back your returns as this will avoid any dispute in the event of any lost mail. The return postage will be at your own cost and we are not liable for any return packages that may become lost in transit.


Attention: Saturday Club - Mala

Robinson & Co (M) Sdn Bhd

Customer Service Department

Unit No G-12, F214 & S-214 The Gardens Mall,

Mid Valley City,

Lingkaran Syed Putra 59200

Kuala Lumpur


Criteria for returns:

The item(s) must be in their original conditions, i.e. unaltered, undamaged and unwashed, with the secured tag intact and in the original zip lock packaging.

Please complete the return form, which can be found at the back of your invoice, and include it together with the return item(s). Kindly ensure that the details are filled in correctly as it will help us to speed up the return process.

All returns have to reach us within 14 business days from the date you receive your item.


Upon receiving your return parcel, we will check if the item(s) met all the qualifying conditions listed above. If yes, the credit voucher will be sent to your email wiithin 7 business days. You can also view it under "My voucher" in your account.


Each country has its own return address. Please visit the respective country's website to obtain the return address.

 

Returns outside the stipulated timeframes will not be accepted.

Customers found returning items repeatedly may be refused at our discretion.

Items bought on sale are not eligible for returns.

 

Exchange Procedure

Drop us an email at my@saturdayclub.com within 7 business days from the date you receive your item and provide us with the following:

1) Order ID (found on the left hand corner of your invoice. Eg: #8467)

2) Product reference number (Eg: A028020103)

3) The alternative size and/or colour of the same product that you wish to exchange for


Our Customer Service team will revert back to you within 7 business days after receiving your exchange request. Please drop us an email should you not receive a status update from us after the 7 business days.

 

Exchange is limited to 1 time for the same item.

Items bought on sale are not eligible for exchange.


How do I know the status of my return/exchange?

Please allow 7 business days upon receiving your parcel for us to process your returns/exchange request.


For exchange: You will receive an email notification from us when your exchange order is being processed, and another email notification containing the delivery tracking information once your exchange item has been dispatched. The order ID for exchange will be your orginal order ID-1 (eg: #11714-1)


For returns: You will receive an email notification containing your credit voucher code once refund has been processed. 


If you have not heard back from us by the end of 7 business days, please email us at my@saturdayclub.com and we will assist you accordingly.







 


***Saturday Apparels Sdn Bhd reserves the rights to amend any of the policies above

For further questions and inquires please contact us at my@saturdayclub.com