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Everyday Free Shipping!

We proudly offer free shipping and handling for all local shipping in Malaysia. Free Shipping will be applied automatically to all qualifying orders.

 

No minimum purchase, coupons or promotion codes are required. 

Most packages will arrive around 4-7 business days* from date of payment.

(*subject to courier services)


Do you ship internationally ?

Unfortunately, we do not provide international shipping at this moment. We are only able to ship locally within Malaysia.

However, SaturdayClub is also available in Hong Kong, Singapore and Australia. You may visit us at:

 

Hong Kong

http://www.saturdayclub.hk

Singapore

https://saturdayclub.com

Australia

http://saturdayclub.com.au


What happens if nobody is around to receive the parcel when the delivery is made?

Citylink:

- If you are not around to receive the parcel when the first delivery is made, our courier partners will contact you directly to schedule for a re-delivery.

- The parcel will be returned back to us after 21 days after the transaction is made, if attempts to contact/ re-deliver the parcel to you fail

 

Pos Laju:

- If you are not around to receive your parcel when the delivery is made, Pos Laju will send the parcel to a nearby Post Office. You will get a notification about your missed delivery, so you can pick your item up in-person. Pos Laju will hold the parcel at the Post Office for 14 business days, before it gets returned to us.

 

If you did not manage to pick up your parcel from the Post Office within 14 business days, please email us at my@saturdayclub.com and our Customer Service team will be glad to assist you.


How to I check the status of my orders?

You will receive an email notification from us when your order is being processed, and another email notification containing the delivery tracking information once your order is being dispatched. 

 

Most orders will reach you in 4 to 7 business days. If you do not receive your items after 7 business days, please email us at my@saturdayclub.com and our Customer Service team will be glad to assist you.


What is the procedure for Return/ Exchange? 

At SaturdayClub, your satisfaction is always guaranteed! That is why we allow our customers to do Returns and Size Exchanges*! 

*Return/ Size Exchange is limited to 1 time for the same item. There will be no exchange to a different item.

*Refunds for returns will be in the form of credit voucher, with a 6months validity. Credit vouchers are strictly non-refundable and not eligible for extension


Returns/exchanges are not allowed for sales items.


All return items (for both Return and Exchange) must satisfy the following conditions:

- Returned in original packaging (ziplock bag)

- Secured tag intact

- Brand new condition (Unaltered, undamaged and unwashed)

- All parcels have to reach us within 14 business days from the date you receive your item

- Please allow 10 business days (upon receipt of returned item) to process your exchange/ refund.

SaturdayClub reserves the right to reject any Return or Exchange if any of the above conditions are not met.

 

Return:

Kindly indicate "Return" on the invoice and send the item and invoice back to us in their original packaging. Postage/ courier fees for returns will be at customer's own costs. We encourage you to send your parcel via a delivery method which allows tracking as we will not be liable for any lost parcel.

Our Address:

SATURDAY APPARELS SDN BHD

No.22 Jln Indah 12/6

Taman Bukit Indah

81200 Nusajaya, Johor

(Please note each country has their own return address. Kindly visit our resepective country's website for the return address to avoid unnecessary postage charges)

 

Exchange:

1) Email us at my@saturdayclub.com within 7 business days from the date you receive your item and provide us with the:   

a) Order ID (found on the left hand corner of your invoice. Eg: #8467)

b) Product reference number (eg: A028020103)

c) Size and colour you wish to exchange to

*please note that there will be no exchange to a different item

2) Our Customer Service team will revert back to you on whether your exchange request is successful. If so, they will provide you with the necessary details to mail your items back to us.

3) Postage fees for returns will be at customer's own costs. We encourage you to mail your parcel via a delivery method which allows tracking as we will not be liable for any lost mails.

 

Late Returns

Returns outside the stipulated timeframes may/ may not be accepted at the discretion of SaturdayClub.

 

Repeated Returns

Customers found returning items repeatedly may be refused at our discretion.


How do I know the status of my return/exchange?

Please allow 10 business days upon receiving your parcel for us to process your return/exchange request.


For exchange: You will receive an email notification from us when your exchange order is being processed, and another email notification containing the delivery tracking information once your exchange item has been dispatched. The order ID for exchange will be your orginal order ID-1 (eg: #11714-1)


For return: You will receive any email notification containing your credit voucher code once refund have been processed. 


If you did not receive your refund or exchange item by the end of 10 business days*, please kindly email us at my@saturdayclub.com and our Customer Service team will be glad to assist you.







Updated : 17 April 2017

 

***Saturday Apparels Sdn Bhd reserves the rights to amend any of the policies above

For further questions and inquires please contact us at my@saturdayclub.com