SaturdayClub

Free Express Shipping!

We proudly offer free express shipping and handling for all local shipping in Malaysia. Free shipping will be applied automatically to all qualifying orders.

No minimum purchase or promotion codes are required.

Most packages will arrive 3 to 5 business days* from date of payment. 

Depending on stock availability, certain items in your order may be shipped from our overseas warehouse, which may take an additional 2 business days. 

*Remote areas may take an additional 2 weeks.

Do you ship internationally?

We are also available in Hong Kong, Singapore, Australia, and Japan at the following websites:

For other countries that are not listed above, please feel free to drop us an email and our customer service will follow up with you accordingly.

What happens if nobody is around to receive the parcel on the day of the delivery?

If you are not around to receive the parcel when the first delivery is made, our courier partners will contact you directly to schedule for a re-delivery.

What happens if I need to change the delivery method after placing my order?

Please email us at my@saturdayclub.com immediately and we will try our best to get it updated. However, in the event that your parcel has been handed over to our courier partners, they may impose a surcharge for the re-routing.

How do I check the status of my orders?

You will receive an initial email notification from us once your order is being processed. A second email notification containing the delivery tracking information will be sent to you once your order has been dispatched. You will be able to trace your parcel via the link provided in the second email.

Most packages will reach you within 3 to 5 business days. If you do not receive your items after 5 business days, please email us at my@saturdayclub.com and we will assist you accordingly.

Why is my shipment delayed?

Please expect a 2 weeks delay in shipping during sale period. Rest assured that we are working hard to get your orders out as soon as possible.

What are the qualifying conditions to be eligible for an exchange or return?

The item must be returned in its original condition (unaltered, undamaged and unwashed), with secured tag intact and in the original ziplock bag packaging.

Mail back to us via registered mail or a courier service which allows tracking, as we will not be liable for any lost mail. The return postage fees will be at your own cost.

Your parcel has to reach us within 30 days from your order being dispatched from our warehouse.

Please note that all sale items are not eligible for return.
Customers found returning items repeatedly will be refused at our discretion.
In the unlikely event that any of the above conditions are not met, we reserve the right to reject your return.

How to Return

Simply fill up the return checklist found at the back of your invoice, and send it back to us together with your return item.
We will process your return within 7 business days upon receiving and checking that the item received meets all qualifying conditions.

You will be refunded in the form of store credit which will be sent to you via a system generated email. Your store credit is equivalent to the purchase price of each returned item, valid for 12 months and can be used on all merchandise on our website.

Once you have fulfilled the qualifying conditions above, please mail your return item along with the return checklist in a secured package to:

Attn: SaturdayClub - Mala (011-14461840)
No 22-11-11 Kondominium Gemilang Indah
Batu 3 1/2 Jalan Klang Lama
58000 Kuala Lumpur, W.Persekutuan. (KL)

Can I return an item for an exchange instead of a refund?

We have ceased our exchange service as of 1 February 2023, and all returned items will be refunded via store credit once they've been received by our warehouse.
Please place a new order if you need a different size or colour of the returned item.

Exclusion

All returned items should be sent in their original condition and packaging, including tags. In the unlikely event that an item is returned to us in an unsuitable condition or outside of the 30 day return policy, we reserve the right not to refund you. If you want these returned to you, we may request that you cover the delivery cost.

Please note that all sale items are not eligible for return.
Due to hygiene concerns, earrings are non-returnable.
Customers found returning items repeatedly will be refused at our discretion.

Have you received my returned item?

We will process your return within 7 business days upon receiving and checking that the item(s) received meets all qualifying conditions. You will be refunded in the form of store credit which will be sent to you via a system generated email.

If you have not heard back from us by the end of 7 business days, follow the steps below:

1. Your email software may be marking our emails as junk mail. To stop this from happening, please add my@saturdayclub.com to your email address book.
2. Check that you've agreed to receive our marketing emails by logging into your account and clicking “Newsletter Subscription”.
3. Make sure you typed in the correct email address when you signed up with us.

If after this you're still not receiving our email, please drop us an email at my@saturdayclub.com and we will sort it out for you.

***Saturday Apparels Sdn Bhd reserves the rights to amend any of the policies above

For further questions and inquires please contact us at my@saturdayclub.com