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Everyday Free Shipping!


We proudly offer free shipping and handling for all local shipping in Malaysia. Free shipping will be applied automatically to all qualifying orders.

No minimum purchase, coupons or promotion codes are required.

Most packages will arrive 3 to 4 business days* from date of payment.


*subject to courier services



Do you ship internationally?

Unfortunately, we do not provide international shipping at this moment. We are only able to ship locally within Malaysia.


However, SaturdayClub is also available in Hong Kong, Singapore, Australia and Japan. You may visit us at:

 

Hong Kong

https://saturdayclub.hk

Singapore

https://saturdayclub.com

Australia

https://saturdayclub.com.au

Japan

https://saturdayclub.jp



What happens if nobody is around to receive the parcel on the day of the delivery?

1) Courier:

If you are not around to receive the parcel when the first delivery is made, our courier partners will contact you directly to schedule for a re-delivery.

The parcel will be returned back to us after 21 days after the transaction is made, if subsequent attempts to contact/re-deliver the parcel to you fail.

 

2) Pos Laju:

If you are not around to receive your parcel when the delivery is made, Pos Laju will send the parcel to a nearby post office. You will get a notification about your missed delivery, so you can pick your item up in person. Pos Laju will hold the parcel at the post office for 14 business days before it gets returned to us.

 

If you did not manage to pick up your parcel from the post office within 14 business days, please email us at my@saturdayclub.com and we will assist you accordingly.


What happens if I need to change the delivery method after placing my order?

Depending on the delivery status, an additional charge may be imposed due to the additional delivery required. Please email us at my@saturdayclub.com and we will assist you accordingly.


How do I check the status of my orders?

You will receive an initial email notification from us once your order is being processed. A second email notification containing the delivery tracking information will be sent to you once your order has been dispatched. You will be able to trace your parcel via the link provided in the second email.

 

Most packages will reach you within 3 to 4 business days. If you do not receive your items after 4 business days, please email us at my@saturdayclub.com and we will assist you accordingly.



What is the procedure for Returns/Exchange?

At SaturdayClub, your satisfaction is always guaranteed! That is why we allow our customers to do returns or exchange for a different size.


The qualifying conditions are:

1) Original ziplock bag packaging and with the secured tag intact

2) Unaltered, undamaged and unwashed

3) Returns/Exchange is limited to one time for the same item

4) Exchange is not allowed to a different item

5) Returns/Exchange are not allowed for sales items


We reserve the right to reject any Returns/Exchange if any of the above conditions are not met.


Return Procedure:

Returns will be in the form of credit vouchers with 6 months validity period. Credit vouchers are strictly non-refundable and not eligible for extension.


Simply complete the return form at the back of your invoice and send it back to us in their original packaging. Postage/courier fees for returns will be at your own cost. Please send your parcel via a delivery method which allows tracking as we will not be liable for any lost parcel.


All parcels have to reach us within 14 business days from the date you received your item. Upon receiving and checking the item(s) received met all our qualifying conditions, a credit voucher, with a non-extendable 6 months validity, will be sent to you via a system generated email.

You can also view your credit voucher under 'My Voucher' in your account.


Exchange Procedure:

Email us at my@saturdayclub.com within 7 business days from the date you receive your item and provide us with the following:

1) Order ID (found on the left hand corner of your invoice. Eg: #8467)

2) Product reference number (Eg: A028020103)

3) Size and colour you wish to exchange* to


*Please note that there will be no exchange to a different item


Our Customer Service team will revert back to you on whether your exchange request is successful. If so, they will provide you with the necessary details to mail your items back to us.


Postage fees for returns will be at your own cost. We encourage you to mail your parcel via a delivery method which allows tracking as we will not be liable for any lost mails.


Please send your returns to:

Attention: Saturday Club - Mala

Robinson & Co (M) Sdn Bhd

Customer Service Department

Unit No G-12, F214 & S-214 The Gardens Mall,

Mid Valley City,

Lingkaran Syed Putra 59200

Kuala Lumpur


Each country has its own return address. Please visit the respective country's website to obtain the return address.


Please allow 7 business days, upon the receipt of your returned item, for us to process your exchange.

 

 

Late Returns

Returns outside the stipulated timeframes may/may not be accepted at the discretion of SaturdayClub.

 

Repeated Returns

Customers found returning items repeatedly may be refused at our discretion.


How do I know the status of my return/exchange?

Please allow 7 business days upon receiving your parcel for us to process your returns/exchange request.


For exchange: You will receive an email notification from us when your exchange order is being processed, and another email notification containing the delivery tracking information once your exchange item has been dispatched. The order ID for exchange will be your orginal order ID-1 (eg: #11714-1)


For returns: You will receive an email notification containing your credit voucher code once refund has been processed. 


If you have not heard back from us by the end of 7 business days, please email us at my@saturdayclub.com and we will assist you accordingly.







 


***Saturday Apparels Sdn Bhd reserves the rights to amend any of the policies above

For further questions and inquires please contact us at my@saturdayclub.com